Help

Below you will find answers to frequently asked questions regarding our store and website. If you have a question that isn't answered here, or need additional information please contact us.

GENERAL QUESTIONS | ORDER QUESTIONS

GENERAL QUESTIONS

  1. Where are you located?
    • INSERT YOUR ADDRESS HERE
  2. Where do I park?
    • INSERT PARKING INFORMATION HERE
  3. What are your hours?
    • INSERT YOUR HOURS HERE/li>
  4. How do I contact you?

ORDER QUESTIONS

 

  1. If I find a book on your site, does that mean it's currently in stock at your store?
    • Not necessarily. If your order is time sensitive, please call us to confirm availability.
  2. I received a co nfirmation e-mail. Does this mean that my order is ready to be picked up or has been shipped?
    • No. This just means that we've received your order, you will be contacted when your order has shipped or is ready to be picked up.
  3. When will I get my book(s)?
    • For in stock orders we strive to ship them within 7 business day and delivery time depends on the method of shipping selected. For orders with out of stock items, we will provide an estimated date of shipment.
  4. What if I need to return something?
    • Please review our return policies and contact us with any further questions.
  5. What forms of payment do you accept?
  6.  We accept credit cards (Visa, MasterCard, Discover and American Express and if you're picking up in store, you may pay in cash.
  7. How can I check the status of my order?
    • Log in, select 'My Account' and Orders' a list of all orders and their current status is provided.

Nine Stores in Sonoma, Napa and Marin Counties

Petaluma Store

140 Kentucky Street
707-762-0563
click for hours & info



Petaluma 
Underground

140 Kentucky Street
707-782-0228
click for hours & info



Sebastopol Store

138 N.Main Street
707-823-2618
click for hours & info



Santa Rosa Store

(Montgomery Village)
775 Village Court
707-293-2109
707-578-8938
click for hours & info



Healdsburg Store

104 Matheson Street
707-433-9270
click for hours & info



Napa Store

1300 First Street
Suite 398
707-252-8002
click for hours & info



Calistoga Store

1330 Lincoln Street
707-942-1616
click for hours & info



San Rafael Store

850 4th Street
415-524-2800
click for hours & info



Novato Store

999 Grant Avenue
(415) 763-3052
click for hours & info



Larkspur Store
2419 Larkspur Landing Circle
(415) 870-9843
click for hours & info

Headquarters (Offices)

139 Edman Way 
Sebastopol
707-823-8991
click for hours & info